FAQs: Your Self-Service Used Auto Parts Guide
Q: How old do you have to be to enter the junkyard?
A: You must be at least 16 years old to enter the junkyard.
Q: Do you have batteries ready to sell?
A: Yes, we always have batteries ready for sale.
Q: Do you have a loader to raise a vehicle?
A: Yes, we have a loader available during the week.
Q: Can you help us pull our parts?
A: No, we do not assist in pulling parts.
Q: Do I have to pull my own part?
A: Yes, you need to pull your own parts. Please bring all the necessary tools for the job. We are a self-service salvage yard, which allows us to offer parts at a fraction of the dealer cost.
Q: Do I need tools?
A: Yes, please bring your own tools to pull parts.
Q: Do you have tools for rent?
A: No, we do not offer tools for rent.
Q: Will you pull the part for me?
A: No, we aren’t set up to pull parts for customers. Please bring someone to assist if needed.
Q: Why does it cost money to enter the yard?
A: The admission fee helps offset the cost of our insurance policy. This policy is necessary for opening the yard to the public and ensures your safety during your visit.
Q: What is the return policy for parts at U Pull & Save in Hebron and Louisville?
A: In both Hebron and Louisville locations, you can return parts for store credit or exchange within 30 days of purchase. Tires are sold as-is, no returns.
Q: What is the return policy for parts at U Pull & Save in Savannah and Lexington?
A: At our Savannah and Lexington locations, the return policy allows you to return parts for store credit or exchange within 7 days of purchase. Tires are sold as-is, no returns.
Q: Why is there a difference in return policy time periods between locations?
A: The return policy time periods vary by location due to regional operational considerations and customer needs. Hebron and Louisville offer a 30-day return window, while Savannah and Lexington have a 7-day return period.
Q: Can you check if this part is still on the vehicle?
A: Due to the high volume of parts being pulled by customers daily, we cannot confirm the availability of specific parts on each vehicle.
Q: What are your operating hours?
A: Our operating hours for Hebron, Louisville, and Lexington, KY are 8 am–5 pm, while for Savannah, TN operating hours are 9 am–5 pm, Monday through Sunday.
Q: Do you offer any discounts?
A: We offer occasional promotions and discounts. Please sign up for text alerts and check our FB pages and website for current deals.
Q: Can I bring my children to the junkyard?
A: For safety reasons, only individuals 16 years and older are allowed in the yard.
Q: What forms of payment do you accept?
A: We accept cash, credit cards, and debit cards.
Q: Is there a membership program?
A: Yes, we offer a text membership program that provides additional benefits and discounts. Please ask at the counter for more details.
Q: Do you provide a warranty on parts?
A: Most of our parts come with a standard 7-30-day exchange. Additional extended warranties may be available for certain parts at an extra cost.
Q: What should I bring to pull parts?
A: Along with your tools, it’s a good idea to bring gloves, safety glasses, and any manuals or diagrams that might help you identify and remove the part you need.
Q: How do I find the parts I need?
A: Our yard is organized by vehicle make and model. You can use our yard map and inventory system to locate the vehicles that may have the parts you need.
Q: Are there any safety guidelines I should follow?
A: Yes, for your safety, please wear appropriate clothing, closed-toe shoes, and follow all posted safety instructions. Our staff will provide a brief safety overview when you enter the yard.
Q: What do I do with the parts I don’t need?
A: If you pull a part and decide you don’t need it, please return it to the vehicle it was pulled from or ask a staff member where to leave it. This helps us keep the yard organized.
Q: Do you offer delivery or shipping for parts?
A: Currently, we do not offer delivery or shipping services. All parts must be pulled and transported by the customer.
Q: Do you offer any services for businesses or bulk purchases?
A: We will consider providing special pricing for bulk purchasers. Contact our sales team for more details.
Q: Are pets allowed in the junkyard?
A: For safety reasons, pets are not allowed in the yard.
Q: Do you have restroom facilities?
A: Yes, we have restroom facilities available for customer use.
Q: Can I get help if I don’t know how to remove/pull a part?
A: While we can’t help you pull parts, our knowledgeable staff can offer advice and guidance on how to remove certain parts safely.
Q: How do I know if a used auto part will fit my vehicle?
A: To ensure a part fits your vehicle, you should know the make, model, year, and VIN (Vehicle Identification Number) of your car. Our team can cross-reference this information with the part’s details.